Job: Senior Debt Advisor (Part time)

Recruitment for this post is no longer open.

We are looking for someone with energy, experience and sound debt advice knowledge to help us establish a debt advice service at New Cross Gate Trust. We are offering this service under the umbrella of Community Money Advice (CAM).

Location: New Cross, South London SE14 5AE
Job type: Part-time, one-year contract with possibility to extend
Hours: 7 hours per week
Salary: £35k pro rata

Apply now (Closing date for applications 17 November 2021.)

This service will involve trained volunteers and additional paid debt-advice workers as demand grows.

Senior Debt Advisor Job Responsibilities

  • Provide a telephone or web based service for clients accessing the charity
  • Effectively validate, gather and analyse information provided by a client in order to help them deal with their priorities and to provide them with a solution to allow them to deal with their situation for themselves on an ongoing basis
  • Use effective listening and negotiation skills to develop and agree realistic client budgets that fully reflect the client’s situation and best advice
  • Present all solutions by describing the advantages and disadvantages according to the clients personal situation and to make a recommendation based on this information
  • Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures (and thereby compliant with FCA and Debt Management directives)
  • Supervise volunteers dealing with first stage debt advice
  • Support volunteers and paid advisors
  • Help develop and establish the service
  • Conduct case reviews (at some point in the future)
  • Collect and collate monitoring information. Senior Debt Advisor Requirements:
  • Telephone and customer contact experience
  • Experience of working in a client focused environment
  • Dealing with complex queries
  • Knowledge of money advice
  • Ability to explain technical information in a way which is easily understandable to others

Senior Debt Advisor Job Requirements

  • Experience of working in a client-focused environment
  • Dealing with complex queries
  • Knowledge of money advice
  • Ability to explain technical information in a way which is easily understandable to others
  • Previous experience in a similar senior debt advice capacity
  • Relevant qualifications/training to a minimum of level 2 equivalent in money/debt advice
  • Thorough knowledge of debt management option, including Debt Relief Order, insolvency, bankruptcy
  • Experience of supervising other staff
  • Competency in maintaining records and collecting data
  • Strong communication skills
  • Respect and empathy for the service users
  • A self-starter

About The New Cross Gate Trust

The New Cross Gate Trust is a registered charity. We are based in the beautiful Besson Street Community Garden, where we provide a wide and varied range of services to our local community of New Cross Gate in South East London.

We offer activities from adult learning courses to under-5 stay and play sessions; ukulele clubs to sewing clubs; calming mindfulness sessions and yoga classes to exciting community events such as our annual Halloween Hoot; environmental lessons for schools to gardening clubs for adults; employment support, IT training and English as a Second Language – we aim to provide something here for everyone, and everyone is always welcome.

How to apply
For more information, please contact Jill Mountford or complete this application form and send it to

(Closing date for applications 17 November 2021.)