LMLAS is a well-established community organisation that provides free and confidential advice, advocacy support to appeal levels in mother tongues to all BAMER groups who speak little or no English. The main areas of work are welfare benefits, to appeals and representation level and includes Consumer, debt, education, employment, family issues, health, housing, and utilities. We have 15 community languages available. If a language is not available we endeavour to accommodate service users with help from our bank of current and past volunteers. We are a member of the Advice Lewisham Partnership.
Services available:
Monday to Wednesday at scheduled times between 10am and 4pm in various languages:
Freephone Advice Line;
Advice appointments
Thursday: All languages (serviced by volunteers):
Digital hub
New style service
Due to COVID-19, we developed a new model for delivering advice appointments and digital hub enquiries. This involved establishing a new post of Telephone Advice Line Coordinator whose role includes fielding calls from service users to the relevant advisor. Appointments and enquiries are dealt with by phone and using social media. Freephone Advice Line on 0800 231 5453, option 1.
If your organisation has a client who needs immediate support whose understanding of English is limited and if you have all the questions/details ready, we can arrange a time to interpret with you and the client over the phone for up to 20 minutes.
Contact: Liz, Service Manager, mail@lmlas.co.uk
HELP NEEDED:
LMLAS are currently seeking advice volunteers and a website volunteer. Please contact Liz for further details of these volunteering opportunities..